USA Product Support

Support Contact Information

Please click on the Contact page for the technical support phone number and email address. Our telephone support hours are 10 AM to 6 PM Eastern Time, Monday through Friday. After hours and weekends, please leave a message at the number or send an email with the relevant information.

RME users can also receive support at the RME User Forum and on the RME USA Synthax Youtube channel live stream support chat at 5PM EST on Wednesdays.

Please note that this is not an official support channel, but can often be the quickest way to find answers. Looking for legacy product information? Please click here!

RME Product Registration

Please answer the following questions. Click "Send Registration" below to submit your responses.

How to install RME Audio Drivers and Firmware

If you’re the proud new owner of an RME audio interface then congratulations – you’ve just added a powerful, professional and high quality interface to your studio or live setup! Many RME audio interfaces contain an installation CD in the box, however we always recommend visiting the Downloads section. The process of installation is logical the same for all RME products.

Driver Installation on Mac Computers

  1. Unzip the downloaded file and start the driver installation by double- clicking the icon.

  2. Now connect your computer and RME Audio Interface with the supplied cable. Mac OS X detects the new hardware as a new device.

  3. During driver installation the programs Totalmix (TotalMix FX) and Fireface USB Settings are copied to the Applications folder. They will automatically start into the dock if a RME Audio Interface is connected. After installing a driver on a Mac, we recommend to restart the computer.

 

 

Driver Installation on Windows

  1. Unzip the downloaded file and start the driver installation by double- clicking the provided installer.exe.

  2. Now connect your computer and RME Audio Interface with the supplied cable. Windows detects the new hardware as a new device.

  3. During driver installation the programs Totalmix (TotalMix FX) and Settings are copied to the Applications folder. They will automatically start into the dock if a RME Audio Interface is connected. After installing a driver on a PC we recommend to restart the computer.

 

 

Firmware Flash Update

The Flash Update Tool updates the product firmware to the latest version. It requires an already installed driver.

  1. Start the provided exe program. The Flash Update Tool displays the current revision of the firmware and whether it needs an update or not. If so, simply press the 'Update' button. A progress bar will indicate when the flash process is finished (Verify Ok).

  2. After the update the unit needs to be reset. For PCIe cards, the update requires a computer shut down (not reboot). For external interfaces (FW, USB or Thunderbolt), the device must be unplugged / power cycled for the update to become active.

  3. When the update fails (status: failure), the unit's second BIOS will be used from the next cold boot on (Secure BIOS Technology). Therefore the unit stays fully functional. The flash process should then be tried again on a different computer.

 

 

Sales consultation contact

If you looking for consultation for a proper recording setup planning or need more information about essential components for big or small studio projects? Our sales experts team will guide you to find an individually solution for your objectives and budget.

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A portable, versatile and expandable addition to any RME setup.

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Knowledge Base

RME technology explained. Find more detailed technical information and special details about our products.

More Info

TotalMix FX

Video Series for Beginners. Check out this Video Series all about the amazing TotalMix FX features.

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RME User Forum

Meet other users, developers and support specialists in the official RME Forum.

RME Web Forum

Product Manuals

All up-to-date manuals for your RME Audio product.

Find out more