USA Product Support

Support Contact Information

Please click on the Contact page for the technical support phone number and email address. Our telephone support hours are 10 AM to 6 PM Eastern Time, Monday through Friday. After hours and weekends, please leave a message at the number or send an email with the relevant information.

RME users can also receive support at the RME User Forum and on the RME USA Synthax Youtube channel live stream support chat at 5PM EST on Wednesdays.

Please note that this is not an official support channel, but can often be the quickest way to find answers. Looking for legacy product information? Please click here!

macOS - RME Interface is not recognized after successful installation?
Starting with the 10.13.2 update for macOS High Sierra, a new security feature requires users to approve new applications that interact with the kernel, a core part of the operating system. Find out how to authorize your Interface manually in System Preferences / 'Security and Privacy'. Help for High Sierra / Mojave Installation PDF

Knowledge Base

RME technology explained. Find more detailed technical information and special details about our products.

More Info

TotalMix FX

Video Series for Beginners. Check out this Video Series all about the amazing TotalMix FX features.

Find out More

RME User Forum

Meet other users, developers and support specialists in the official RME Forum.

RME Web Forum


Do you have questions? Contact us via email or phone and receive professional support from our Team.

Get in Touch

Product Registration

Please answer the following questions. Click "Send Registration" below to submit your responses.


For registering the Plugin Bundle please use the following link:

Support Contact Form

Please keep the following information about your configuration ready:

*Required Field

Sales consultation contact

If you looking for consultation for a proper recording setup planning or need more information about essential components for big or small studio projects? Our sales experts team will guide you to find an individually solution for your objectives and budget.